FREE SHIPPING TO USA | UK | AUSTRALIA - Use code: SHIPSHIPHOORAY

FREE SHIPPING TO USA | UK | AUSTRALIA - Use code: SHIPSHIPHOORAY

FAQs

 

 

How long does shipping take?

UK

Standard – within 2 working days

Next Day – within 1 working day

Express – guaranteed by 1pm next working day

*Please note orders must be placed before 2pm to qualify for Next Day/ Express delivery.

Europe/USA

Please allow 3-5 working days for delivery as a guide

ROW

Please allow 4-7 working days for delivery as a guide

Weekends and Public Holidays

All estimated delivery times above exclude weekends and public holidays. Orders placed on Saturdays and Sundays (including public holidays) will be processed on Mondays.

 

How much does shipping cost?

UK

Standard – £3.50

Next Day – £5.00

Express – £8.50

ROW 

All - £10.00

 

Can I make a return?

Ode & Rae wants customers to be satisfied with their orders. If for any reason you are dissatisfied with one of our products, we will offer refunds on non-sale items providing the following conditions are met:

  •   The return is processed within 14 days after receipt
  •   The item is new and unused
  •   The hygiene seal, tags and original packaging remain intact

If your item/s meet the above conditions for return, please download and fill out the returns form here and send it along with your item/s to the following address:

 

ODE & RAE RETURNS

C/O Fulfilment Crowd

Matrix Park, Western Avenue

Chorley, Lancashire

PR7 7NB

United Kingdom

 

We recommend that you use tracked delivery and keep the proof of postage of your return until you've received your refund. We cannot accept responsibility for items that are posted with untracked delivery and do not reach our returns address. We will let you know once your return has arrived. Please allow up to 14 business days for your return to be processed.

*Please note that if an item has been reduced in price since your purchase, the difference will not be refunded.

International Returns

For returns outside of the UK, please ensure you are aware of any potential associated customs and shipping charges. Ode & Rae cannot be held liable for any customs charges that are applied to your return, therefore, you will be refunded the full order value minus any costs that the parcel may have incurred prior to arriving at our warehouse.

*Please note customs place import duties on all items coming into the UK if they are suspected imported goods – we advise you clearly label on your package that it is a RETURN as well as on any customs forms you fill out. 

 

Can I exchange an item?

Yes. Please download our returns form above and let us know all the correct product details regarding the items you wish to exchange.

*Please note exchanges will only be made for items of the same value. If the exchange requires additional payment you will be sent a refund and you will need to repurchase online.

 

Can I change/ cancel my order?

Unfortunately once an order has been placed it cannot be amended due to our automated backend fulfillment system. We strongly advise you triple check that you have input all of the correct personal/ billing/ delivery information and confirm the particulars of your shopping basket (product, colour, size etc.) before checking out.

 

How do I care for my Ode & Rae item?

Caring for your swimwear appropriately is important and will ensure it remains in its best condition. 

  •   Hand wash and rinse in cold water only.
  •   Lay flat out of direct sunlight to dry.
  •   Do not iron or tumble dry.
  •   Do not dry clean or wash in warm or hot water.
  •   Make sure that after leaving the beach all sand is removed from your swimwear as this can dry out the fabric.
  •   If swimming in chlorinated or salt water pools, be sure to thoroughly rinse swimwear immediately after use with cold water.
  •   Store in a cool, dry place.
  •   Do not leave your swimwear in direct sunlight as this may cause colours to fade.

*Please note Ode & Rae are not responsible for and cannot accept returns of any damaged swimwear that has not been cared for according to the above guidelines.

 

How do Ode & Rae sizes fit?

 Ode & Rae bikinis are designed with all the beautiful nuances of the female body in mind. We know and understand that there is no one-size-fits-all when it comes to swimwear. With our fully adjustable top styles, we recommend choosing size based on bust cup (and preferred type of coverage). With most of our bottom styles, we recommend going up a size to enable custom flexibility in wear (i.e. so that straps can stretch above hip bones for a minimal/ cheeky cut as well as sit comfortably pulled down onto the hips for a more modest brief).

*Please see individual product pages for a more detailed breakdown of size recommendations.

 

Can we collaborate?

Ode & Rae is always on the lookout for models and photographers that share our style. However, we do not look for promoters or ambassadors asking for free product nor do we offer paid promotional work on Instagram.

*Please direct all enquiries to marketing@odeandrae.com

 

Still unsure about something? 

 

Orders and General Enquiries:

info@odeandrae.com

Marketing & PR:

marketing@odeandrae.com

*Please note we will not handle any customer service enquiries via Instagram DMs. Our customer service team is active Monday-Friday 9am-3pm BST.



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