FREE SHIPPING TO USA | UK | AUSTRALIA - Use code: SHIPSHIPHOORAY

FREE SHIPPING TO USA | UK | AUSTRALIA - Use code: SHIPSHIPHOORAY

Shipping

Please note: It is the responsibility of the customer to ensure the correct address is entered at checkout. Ode & Rae will not be responsible for any lost packages where the incorrect address has been given.

U.K

  • Standard Delivery (Tracked & Signed Royal Mail 48hr) - £3.50
  • Next Day Delivery (Tracked & Signed Royal Mail 24hr) - £5.00
  • Express Royal Mail - Guaranteed by 1pm next day - £8.50 
Orders must be placed before 2pm to qualify for next day/express delivery.

You will receive a tracking number via email once your order has been posted and further information will be given in your order confirmation. 

Please allow 2 working days for STANDARD delivery as a guide. 

 

REST OF WORLD

  • Express Tracked & Signed Delivery - All orders - £10.00 

You will receive a tracking number via email once your order has been posted and further information will be given in your order confirmation.

    Europe/USA: Please allow 3 - 5 working days for delivery as a guide. 

    Rest of World: Please allow 3 - 7 working days for delivery as a guide. 

     

    WEEKENDS AND BANK HOLIDAYS:

    Orders placed on Saturdays and Sundays (including public holidays) will be processed on Mondays.

    All expected delivery times exclude weekends and Bank Holidays. 

    Whilst we will always ensure your delivery is shipped on time, there may be instances where things occur outside of our control.  Please contact us on info@odeandrae.com and we will endeavour to solve any issues as soon as possible. Any queries regarding delivery can be sent to us via email.

       

    CUSTOMS & DUTIES

    Please note all prices exclude any customs and tax that you may be charged upon delivery. We are not responsible for any taxes and it is your duty to find out how much these will be according to the country of delivery.

    If any items are returned to us following a refusal to pay taxes, you will be refunded the value of your order minus any taxes, re-delivery fees and any other additional charges we incur. This is non-negotiable.

     

    RETURNS FEES

    Please note we are not responsible for the delivery charges for returned orders or exchanges. It is your duty to find out the cost of sending a package back to us prior to placing an order. In the unlikely event your item is faulty you can contact us on info@odeandrae.com and we will cover all return shipping charges where necessary. Please see more on our Returns Policy page.

     

    To read our Returns Policy, please click here

     

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