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Shipping Methods

Royal Mail Tracked 48 (2 business days)

Royal Mail Tracked & Signed 24 (next business day for orders placed before 14:00 GMT)

When will my order be dispatched?

Orders placed on weekdays are usually dispatched within 24 hours.

Orders placed on weekends will be processed on the following Monday.

Orders placed on bank holidays will be processed on the next working day.

How can I track my order?

You will receive a tracking number via email once your order has been dispatched and further information will be given in your order confirmation. If you have any issues with your tracking information please contact us on info@odeandrae.com

Will I have to pay tax or duties?

No additional tax or duties apply.

Shipping Method

DPD Express Tracked (3-5 business days)

Please note we cannot deliver to PO Box addresses 

When will my order be dispatched?

Orders placed on weekdays are usually dispatched within 24 hours.

Orders placed on weekends will be processed on the following Monday.

Orders placed on bank holidays will be processed on the next working day.

How can I track my order?

You will receive a tracking number via email once your order has been dispatched and further information will be given in your order confirmation. If you have any issues with your tracking information please contact us on info@odeandrae.com

Will I have to pay tax or duties?

No additional tax or duties apply to orders with a value up to USD $800.

Shipping Methods

Express Tracked (3-7 business days) – carrier varies depending on location

When will my order be dispatched?

Orders placed on weekdays are usually dispatched within 24 hours.

Orders placed on weekends will be processed on the following Monday.

Orders placed on bank holidays will be processed on the next working day.

How can I track my order?

You will receive a tracking number via email once your order has been dispatched and further information will be given in your order confirmation. If you have any issues with your tracking information please contact us on info@odeandrae.com

Will I have to pay tax or duties?

Additional tax and/or duties may apply.

Amounts vary by destination country, please check your local customs website for current information.

Shipping Methods

DPD Express Tracked (3-7 business days)

When will my order be dispatched?

Orders placed on weekdays are usually dispatched within 24 hours.

Orders placed on weekends will be processed on the following Monday.

Orders placed on bank holidays will be processed on the next working day.

How can I track my order?

You will receive a tracking number via email once your order has been dispatched and further information will be given in your order confirmation. If you have any issues with your tracking information please contact us on info@odeandrae.com

Will I have to pay tax or duties?

UAE tax and duties apply, orders will incur 5% tax and 5% duty.

Shipping Methods

DPD Express Tracked (3-7 business days)

Please note we cannot deliver to PO Box addresses

When will my order be dispatched?

Orders placed on weekdays are usually dispatched within 24 hours.

Orders placed on weekends will be processed on the following Monday.

Orders placed on bank holidays will be processed on the next working day.

How can I track my order?

You will receive a tracking number via email once your order has been dispatched and further information will be given in your order confirmation. If you have any issues with your tracking information please contact us on info@odeandrae.com

Will I have to pay tax or duties?

Canadian tax and duties apply, orders will incur 18% tax and 5% duty.

Shipping Methods

DPD Express Tracked (3-7 business days)

When will my order be dispatched?

Orders placed on weekdays are usually dispatched within 24 hours.

Orders placed on weekends will be processed on the following Monday.

Orders placed on bank holidays will be processed on the next working day.

How can I track my order?

You will receive a tracking number via email once your order has been dispatched and further information will be given in your order confirmation. If you have any issues with your tracking information please contact us on info@odeandrae.com

Will I have to pay tax or duties?

No additional tax or duties apply to orders with a value up to AUD $1000.

Shipping Methods

DPD Express Tracked (3-7 business days)

When will my order be dispatched?

Orders placed on weekdays are usually dispatched within 24 hours.

Orders placed on weekends will be processed on the following Monday.

Orders placed on bank holidays will be processed on the next working day.

How can I track my order?

You will receive a tracking number via email once your order has been dispatched and further information will be given in your order confirmation. If you have any issues with your tracking information please contact us on info@odeandrae.com

Will I have to pay tax or duties?

No additional tax or duties apply to orders with a value up to NZD $1000.

FAQ

Please ensure you check your order details thoroughly before proceeding through checkout as once orders are placed we are unable to cancel or alter them.

We encourage you to reach out to the shipping carrier responsible for delivery and quote your tracking number as they will have the most up to date information. If you still require assistance you can contact us on info@odeandrae.com

Please contact us at info@odeandrae.com if you have any questions or need help with your return.

We try our best to keep this information as accurate as possible, but it may change at any time.

Ode & Rae is not responsible for any tax or duties applied by the destination country. Please familiarise yourself with your country’s regulations as payment of these duties may be necessary to release your order.

Any items returned to us due to tax or duties not being paid by the customer will be refunded less any fees incurred returning the parcel to us.

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