SHIPPING INFORMATION
We are currently experiencing delays with our order dispatch due to pre-order demand.
All orders will be dispatched from our warehouse within 72 hours after your order is placed.
I'm based in the United Kingdom
Shipping Methods
Express Shipping (next business day on orders placed before 14:00):
- Royal Mail Tracked 24
- Evri UK24
- DPD Next Day
Standard Shipping (2-3 business days):
- Royal Mail Tracked 48
- Evri UK48
FREE SHIPPING ON ALL ORDERS OVER £120
When will my order be dispatched?
Orders placed before 14:00 on weekdays will be dispatched same day, all other orders are dispatched within 24 hours.
Orders placed on weekends will be processed on the following Monday.
Orders placed on bank holidays will be processed on the next working day.
Sale items may take longer to dispatch during busy periods.
How can I track my order?
You will receive a tracking number via email once your order has been dispatched and further information will be given in your order confirmation. If you have any issues with your tracking information please contact us on info@odeandrae.com
Will I have to pay tax or duties?
No additional tax or duties apply on orders shipped from our U.K. warehouse.
I'm based in Europe
Shipping Methods
DPD Tracked (3-7 business days)
FREE SHIPPING ON ORDERS OVER 220€
When will my order be dispatched?
Orders placed on weekdays are dispatched within 24 hours.
DISPATCH MAY TAKE UP TO 48 HOURS DURING BUSY LAUNCH AND SALE PERIODS.
Orders placed on weekends will be processed on the following Monday.
Orders placed on bank holidays will be processed on the next working day.
Sale items may take longer to dispatch during busy periods.
How can I track my order?
You will receive a tracking number via email once your order has been dispatched and further information will be given in your order confirmation. If you have any issues with your tracking information please contact us on info@odeandrae.com
Will I have to pay taxes or duties?
Additional tax and/or duties may apply. Amounts vary by destination country, please check your local customs website for current information.
Ode & Rae is not responsible for any tax or duties applied by the destination country. Please familiarise yourself with your country’s regulations as payment of these duties may be necessary to release your order.
Any items returned to us due to tax or duties not being paid by the customer will be refunded less a £10 fee to cover costs incurred returning the parcel to us.
I'm based in United States of America
Shipping Method
DPD Tracked (3-6 business days)
Please note we cannot deliver to PO Box addresses.
FREE SHIPPING ON ORDERS OVER $240
When will my order be dispatched?
Orders placed on weekdays are dispatched within 24 hours.
DISPATCH MAY TAKE UP TO 48 HOURS DURING BUSY LAUNCH AND SALE PERIODS.
Orders placed on weekends will be processed on the following Monday.
Orders placed on bank holidays will be processed on the next working day.
Sale items may take longer to dispatch during busy periods.
How can I track my order?
You will receive a tracking number via email once your order has been dispatched and further information will be given in your order confirmation. If you have any issues with your tracking information please contact us on info@odeandrae.com
Will I have to pay tax or duties?
No additional tax or duties apply to orders with a value up to USD $800. Intended as a guide only - please check your local customs website for current information.
I'm based in Australia
Shipping Methods
UPS Tracked (4-7 business days)
FREE SHIPPING ON ORDERS OVER AU$400
When will my order be dispatched?
Orders placed on weekdays are dispatched within 24 hours.
DISPATCH MAY TAKE UP TO 48 HOURS DURING BUSY LAUNCH AND SALE PERIODS.
Orders placed on weekends will be processed on the following Monday.
Orders placed on bank holidays will be processed on the next working day.
Sale items may take longer to dispatch during busy periods.
How can I track my order?
You will receive a tracking number via email once your order has been dispatched and further information will be given in your order confirmation. If you have any issues with your tracking information please contact us on info@odeandrae.com
Will I have to pay tax or duties?
No additional tax or duties apply to orders with a value up to AUD $1000. Intended as a guide only - please check your local customs website for current information.
I'm based in New Zealand
Shipping Methods
UPS Tracked (7-10 business days)
FREE SHIPPING ON ORDERS OVER NZ$450
When will my order be dispatched?
Orders placed on weekdays are dispatched within 24 hours.
DISPATCH MAY TAKE UP TO 48 HOURS DURING BUSY LAUNCH AND SALE PERIODS.
Orders placed on weekends will be processed on the following Monday.
Orders placed on bank holidays will be processed on the next working day.
Sale items may take longer to dispatch during busy periods.
How can I track my order?
You will receive a tracking number via email once your order has been dispatched and further information will be given in your order confirmation. If you have any issues with your tracking information please contact us on info@odeandrae.com
Will I have to pay taxes or duties?
No additional tax or duties apply to orders with a value up to NZD $1000. Intended as a guide only, please check your local customs website for current information.
I'm based in United Arab Emirates
Shipping Methods
DPD Tracked (4-7 business days)
FREE SHIPPING ON ORDERS OVER 900AED
When will my order be dispatched?
Orders placed on weekdays are dispatched within 24 hours.
DISPATCH MAY TAKE UP TO 48 HOURS DURING BUSY LAUNCH AND SALE PERIODS.
Orders placed on weekends will be processed on the following Monday.
Orders placed on bank holidays will be processed on the next working day.
Sale items may take longer to dispatch during busy periods.
How can I track my order?
You will receive a tracking number via email once your order has been dispatched and further information will be given in your order confirmation. If you have any issues with your tracking information please contact us on info@odeandrae.com
Will I have to pay tax or duties?
In United Arab Emirates you can spend up to 300 AED and not incur any duty on your order. VAT is 5% and due on any order above 0 AED. Intended as a guide only, please check your local customs website for current information.
I'm based in Canada
Shipping Methods
DPD Tracked (4-6 business days)
Please note we cannot deliver to PO Box addresses.
FREE SHIPPING ON ORDERS OVER CA$320
When will my order be dispatched?
Orders placed on weekdays are dispatched within 24 hours.
DISPATCH MAY TAKE UP TO 48 HOURS DURING BUSY LAUNCH AND SALE PERIODS.
Orders placed on weekends will be processed on the following Monday.
Orders placed on bank holidays will be processed on the next working day.
Sale items may take longer to dispatch during busy periods.
How can I track my order?
You will receive a tracking number via email once your order has been dispatched and further information will be given in your order confirmation. If you have any issues with your tracking information please contact us on info@odeandrae.com
Will I have to pay tax or duties? Canadian tax and duties apply, orders will usually incur 18% tax and 5% duty. Intended as a guide only - please check your local customs website for current information.
Orders will usually ship from our U.K. warehouse, however from time to time we may offer products that are exclusively available from our Australian warehouse. This will be highlighted on the product page and in the shipping method at checkout. Orders shipped from our Australian warehouse will be sent with AusPost International Standard (6-9 business days).
FAQ
Can I change my order or address?
Please ensure you check your order details thoroughly before proceeding through checkout as once orders are placed we are unable to cancel or alter them.
My package is lost or the tracking is not updating - what do I do?
We encourage you to reach out to the shipping carrier responsible for delivery and quote your tracking number as they will have the most up to date information. If you still require assistance you can contact us on info@odeandrae.com
One or more of the usual shipping options isn't available
We do our best to select carriers that can deliver your order as quickly and safely as possible. From time to time, we may add or remove carriers based on their current availability and service levels.
Will I have to pay taxes or duties on my order?
We have placed brief customs information within each countries shipping policy, however, it is mean to serve as a guide only.
Additional tax and/or duties may apply. Amounts vary by destination country, please check your local customs website for current information.
Ode & Rae is not responsible for any tax or duties applied by the destination country. Please familiarise yourself with your country’s regulations as payment of these duties may be necessary to release your order.
Any items returned to us due to tax or duties not being paid by the customer will be refunded less any fees and taxes incurred returning the parcel to us.
I have a question or need help
Please contact us at info@odeandrae.com if you have any questions or need help.
We try our best to keep this information as accurate as possible, but it may change at any time.
Ode & Rae is not responsible for any tax or duties applied by the destination country. Please familiarise yourself with your country’s regulations as payment of these duties may be necessary to release your order.
Any items returned to us due to tax or duties not being paid by the customer will be refunded less any fees incurred returning the parcel to us.