Shipping Information
Shipping Methods
Express Shipping:
Royal Mail Tracked 24 (next business day for orders placed before midday GMT)
Evri UK24 (next business day for orders placed before 3pm GMT)
DPD Next Day (next business day for orders placed before midday GMT)
Standard Shipping:
Royal Mail Tracked 48 (2 business days)
Evri UK48 (2 business days)
Saturday Delivery:
DPD Saturday (Saturday delivery for orders confirmed by 11.30am GMT on Friday)
Free Shipping:
Free Shipping is available for orders over £100 (1-2 business days).
When will my order be dispatched?
Orders placed on weekdays are usually dispatched within 24 hours.
Orders placed on weekends will be processed on the following Monday.
Orders placed on bank holidays will be processed on the next working day.
Sale items may take longer to dispatch during busy periods.
How can I track my order?
You will receive a tracking number via email once your order has been dispatched and further information will be given in your order confirmation. If you have any issues with your tracking information please contact us on info@odeandrae.com
Will I have to pay tax or duties?
No additional tax or duties apply.
Shipping Method
DPD Tracked (3-5 business days)
Please note we cannot deliver to PO Box addresses
Free Shipping is available on orders over $120
When will my order be dispatched?
Orders placed on weekdays are usually dispatched within 24 hours.
Orders placed on weekends will be processed on the following Monday.
Orders placed on bank holidays will be processed on the next working day.
Sale items may take longer to dispatch during busy periods.
How can I track my order?
You will receive a tracking number via email once your order has been dispatched and further information will be given in your order confirmation. If you have any issues with your tracking information please contact us on info@odeandrae.com
Will I have to pay tax or duties?
No additional tax or duties apply to orders with a value up to USD $800.
Shipping Methods
DPD Tracked (3-5 business days)
Free Shipping is available on orders over €160 / £150 depending on location
When will my order be dispatched?
Orders placed on weekdays are usually dispatched within 24 hours.
Orders placed on weekends will be processed on the following Monday.
Orders placed on bank holidays will be processed on the next working day.
Sale items may take longer to dispatch during busy periods.
How can I track my order?
You will receive a tracking number via email once your order has been dispatched and further information will be given in your order confirmation. If you have any issues with your tracking information please contact us on info@odeandrae.com
Will I have to pay tax or duties?
Additional tax and/or duties may apply.
Amounts vary by destination country, please check your local customs website for current information.
Shipping Methods
DPD Tracked (3-7 business days)
Free Shipping is available on orders over AED800
When will my order be dispatched?
Orders placed on weekdays are usually dispatched within 24 hours.
Orders placed on weekends will be processed on the following Monday.
Orders placed on bank holidays will be processed on the next working day.
Sale items may take longer to dispatch during busy periods.
How can I track my order?
You will receive a tracking number via email once your order has been dispatched and further information will be given in your order confirmation. If you have any issues with your tracking information please contact us on info@odeandrae.com
Will I have to pay tax or duties?
UAE tax and duties apply, orders will incur 5% tax and 5% duty.
Shipping Methods
DPD Tracked (4-6 business days)
DHL Tracked (5-7 business days)
Please note we cannot deliver to PO Box addresses
Free Shipping with DPD is available on orders over CA$250
When will my order be dispatched?
Orders placed on weekdays are usually dispatched within 24 hours.
Orders placed on weekends will be processed on the following Monday.
Orders placed on bank holidays will be processed on the next working day.
Sale items may take longer to dispatch during busy periods.
How can I track my order?
You will receive a tracking number via email once your order has been dispatched and further information will be given in your order confirmation. If you have any issues with your tracking information please contact us on info@odeandrae.com
Will I have to pay tax or duties?
Canadian tax and duties apply, orders will incur 18% tax and 5% duty.
Shipping Methods
DHL Tracked (7-10 business days)
Free Shipping is available on orders over A$350
When will my order be dispatched?
Orders placed on weekdays are usually dispatched within 24 hours.
Orders placed on weekends will be processed on the following Monday.
Orders placed on bank holidays will be processed on the next working day.
Sale items may take longer to dispatch during busy periods.
How can I track my order?
You will receive a tracking number via email once your order has been dispatched and further information will be given in your order confirmation. If you have any issues with your tracking information please contact us on info@odeandrae.com
Will I have to pay tax or duties?
No additional tax or duties apply to orders with a value up to AUD $1000.
Shipping Methods
DPD Tracked (7-10 business days)
DHL Tracked (7-10 business days)
Free Shipping with DPD is available on orders over NZ$380
When will my order be dispatched?
Orders placed on weekdays are usually dispatched within 24 hours.
Orders placed on weekends will be processed on the following Monday.
Orders placed on bank holidays will be processed on the next working day.
Sale items may take longer to dispatch during busy periods.
How can I track my order?
You will receive a tracking number via email once your order has been dispatched and further information will be given in your order confirmation. If you have any issues with your tracking information please contact us on info@odeandrae.com
Will I have to pay tax or duties?
No additional tax or duties apply to orders with a value up to NZD $1000.
FAQ
Please ensure you check your order details thoroughly before proceeding through checkout as once orders are placed we are unable to cancel or alter them.
We encourage you to reach out to the shipping carrier responsible for delivery and quote your tracking number as they will have the most up to date information. If you still require assistance you can contact us on info@odeandrae.com
We do our best to select carriers that can deliver your order as quickly and safely as possible. From time to time, we may add or remove carriers based on their current availability and service levels.
Please contact us at info@odeandrae.com if you have any questions or need help with your return.
We try our best to keep this information as accurate as possible, but it may change at any time.
Ode & Rae is not responsible for any tax or duties applied by the destination country. Please familiarise yourself with your country’s regulations as payment of these duties may be necessary to release your order.
Any items returned to us due to tax or duties not being paid by the customer will be refunded less any fees incurred returning the parcel to us.