Ode & Rae are pleased to offer our customers returns (on all non SALE items), provided all of the following conditions are met:
- the item is new and unused;
- the hygiene seal, tags and original packaging remain intact; and
- you return the item within 14 days of receipt.
Please note: Sale items cannot be returned or exchanged unless faulty, so please ensure you choose carefully.
We cannot accept returns of any used or damaged items (except in the rare case of faulty products). For reasons of hygiene and safety, all of our swimwear is fitted with a hygiene seal. We cannot accept returns if the hygiene seal has been removed or tampered with. Please, therefore, try on your swimwear over underwear and do not remove the hygiene seal until you are sure you wish to keep your item. Please also avoid makeup or lotions coming into contact with any item.
Please note we are not responsible for the delivery charges for returned orders or exchanges. It is your duty to find out the cost of sending a package back to us prior to placing an order. In the unlikely event your item is faulty you can contact us on firstname.lastname@example.org and we will cover all return shipping charges where necessary.
We have changed our Exchange process to make it quicker for you to receive your exchanged item. If you’d like to exchange an item, please return it and complete the Returns form. On all order confirmations, we will include a code for free shipping which you can use to make a new order for your replacement item. Once we have processed your return, we will issue you store credit or a refund, depending on which you have selected in your Returns Form for the value of the item you returned.
HOW TO RETURN
If your item/s meet the conditions for return, please fill out the returns form above and send it along with your item/s to the following address:
ODE & RAE RETURNS
C/O Fulfilment Crowd
Matrix Park, Western Avenue
You must post the item to the address provided within 14 days of receipt.
We recommend that you use tracked delivery and keep the proof of postage of your return until you've received your refund. We cannot accept responsibility for items that are posted with untracked delivery and do not reach our returns address.
Please note we do not reimburse for return or exchange shipping or customs fees.
We will let you know once your return has arrived. It will then be processed as per your instructions, provided the returns conditions are met. Please allow up to 14 business days for your return to be processed.
If an item has been reduced in price since your purchase, please note that the difference will not be refunded.
Contact us at email@example.com if you have any questions.
All of our swimwear is thoroughly checked for quality. In the rare event that you receive a faulty item, please email firstname.lastname@example.org as soon as possible with details of any fault and we will refund/replace the item as appropriate in the circumstances.