Returns Policy
We happily accept returns within 14 days from your date of dispatch.
Please process your return request on our portal before sending back your return. Any items received that are not eligible for return, unless approved in advance, will be sent back you to.
We only ask that the following conditions are met:
- the item is returned in its original condition (it has not been used, worn or altered in any way)
- the hygiene liner and tags remain intact
- you send your return in the original packaging
- you send your return within 14 days (any items sent after this date will not be accepted)
SALE ITEMS ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURN
All items are inspected on return, we cannot accept returns that are used.
Please avoid make up, oils or lotions coming into contact with your items.
For sanitary reasons, please try on swimwear over your underwear and do not remove the hygiene liner. We cannot accept returns if the hygiene liner has been removed or tampered with.
Refunds will be issued to your original payment method or store credit, excluding original shipping costs.
Please check returns instructions based on your delivery address.
How do I send my return?
I'm based in the United Kingdom
It's super easy! To create a return, please use our Returns Centre.
You will need to enter your order number and the email address you used when ordering.
In the portal you can choose whether to send it back to us using your own preferred carrier or to receive an auto-generated Royal Mail shipping label. We will deduct £4 from your final return for the auto-generated shipping label.
Once your request has been approved, we’ll email you with full instructions to send your return back to our U.K. warehouse.
If you selected to use your own carrier, we recommend choosing a carrier that provides proof of postage and tracking. We cannot accept responsibility for returns that are sent untracked and do not reach our warehouse.
Return shipping costs or any additional costs incurred for returning your item are not covered or reimbursed by Ode & Rae.
Information is correct at the time of writing and may change at any time. Please check the latest information when you're placing an order.
I'm based in Australia
It's free and super easy! To create a return, please use our Returns Centre.
You will need to enter your order number and the email address you used when ordering.
Once your request has been approved, we’ll email you with full instructions to send your return back to us, including your pre-paid (by us!) returns label if you select this in the portal.
I'm based in United States of America
It's super easy! To create a return, please use our Returns Centre.
You will need to enter your order number and the email address you used when ordering.
Once your request has been approved, we’ll email you with full instructions to send your return back to our U.K. warehouse.
We recommend choosing a carrier that provides proof of postage and tracking. We cannot accept responsibility for returns that are sent untracked and do not reach our warehouse.
Return shipping costs or any additional costs incurred for returning your item are not covered or reimbursed by Ode & Rae.
Information is correct at the time of writing and may change at any time. Please check the latest information when you're placing an order.
I'm based in Europe
It's super easy! To create a return, please use our Returns Centre.
You will need to enter your order number and the email address you used when ordering.
Once your request has been approved, we’ll email you with full instructions to send your return back to our U.K. warehouse.
We recommend choosing a carrier that provides proof of postage and tracking. We cannot accept responsibility for returns that are sent untracked and do not reach our warehouse.
Return shipping costs or any additional costs incurred for returning your item are not covered or reimbursed by Ode & Rae.
Information is correct at the time of writing and may change at any time. Please check the latest information when you're placing an order.
I'm based in United Arab Emirates
It's super easy! To create a return, please use our Returns Centre.
You will need to enter your order number and the email address you used when ordering.
Once your request has been approved, we’ll email you with full instructions to send your return back to our U.K. warehouse.
We recommend choosing a carrier that provides proof of postage and tracking. We cannot accept responsibility for returns that are sent untracked and do not reach our warehouse.
Return shipping costs or any additional costs incurred for returning your item are not covered or reimbursed by Ode & Rae.
Information is correct at the time of writing and may change at any time. Please check the latest information when you're placing an order.
I'm based in Canada
It's super easy! To create a return, please use our Returns Centre.
You will need to enter your order number and the email address you used when ordering.
Once your request has been approved, we’ll email you with full instructions to send your return back to our U.K. warehouse.
We recommend choosing a carrier that provides proof of postage and tracking. We cannot accept responsibility for returns that are sent untracked and do not reach our warehouse.
Return shipping costs or any additional costs incurred for returning your item are not covered or reimbursed by Ode & Rae.
Information is correct at the time of writing and may change at any time. Please check the latest information when you're placing an order.
I'm based in New Zealand
It's super easy! To create a return, please use our Returns Centre.
You will need to enter your order number and the email address you used when ordering.
Once your request has been approved, we’ll email you with full instructions to send your return back to our U.K. warehouse.
We recommend choosing a carrier that provides proof of postage and tracking. We cannot accept responsibility for returns that are sent untracked and do not reach our warehouse.
Return shipping costs or any additional costs incurred for returning your item are not covered or reimbursed by Ode & Rae.
Information is correct at the time of writing and may change at any time. Please check the latest information when you're placing an order.
FAQ
When will I receive my refund?
Once your return is delivered to our warehouse, we aim to inspect your item and process your refund within 5 working days, but this can increase to 10 working days during busy periods – you will receive an email once this is complete.
Refunds will be issued to your original payment method, or gift card credit if selected, excluding original shipping costs.
Actual timeframes for the funds to appear in your account will vary depending on your bank.
Returning faulty or incorrect items
We take the quality of our product and service seriously and so all of our swimwear is thoroughly checked prior to dispatch. We have cameras on our packing tables to ensure items are dispatched accordingly. In the unlikely event that you do receive a faulty / incorrect item, please process your return request through the Returns Center selecting the relevant returns reason and we will resolve this for you as quickly as possible.
Once your returned faulty or incorrect item has been received and inspected, we will arrange a refund or replacement as appropriate.
Wear and tear
Please refer to individual care labels on each product. We cannot accept returns of any items that have been altered or damaged due to not caring for them according to our guidelines.
I have a question or need help
Please contact us at info@odeandrae.com if you have any questions or need help with your return.