Sale items are final sale and are not eligible for return or exchange, any request submitted will be rejected. Any sale items returned to the warehouse will not be refunded.

It's super easy! To create a return, please use our Returns Centre.

You will need to enter your order number and the email address you used when ordering.

In the portal you can choose whether to send it back to us using your own preferred carrier or to receive an auto-generated Royal Mail shipping label. We will deduct £4 from your final return for the auto-generated shipping label.

Once your request has been approved, we’ll email you with full instructions to send your return back to us.

Sale items are final sale and are not eligible for return or exchange, any request submitted will be rejected. Any sale items returned to the warehouse will not be refunded.

It's super easy! To create a return, please use our Returns Centre.

Once your request has been approved, we’ll email you with full instructions to send your return back to our U.K. warehouse.

We recommend choosing a carrier that provides proof of postage and tracking. We cannot accept responsibility for returns that are sent untracked and do not reach our warehouse. Return shipping costs or any additional costs incurred for returning your item are not covered or reimbursed by Ode & Rae.

Sale items are final sale and are not eligible for return or exchange, any request submitted will be rejected. Any sale items returned to the warehouse will not be refunded.

It's super easy! To create a return, please use our Returns Centre.

Once your request has been approved, we’ll email you with full instructions to send your return back to our U.K. warehouse.

We recommend choosing a carrier that provides proof of postage and tracking. We cannot accept responsibility for returns that are sent untracked and do not reach our warehouse. Return shipping costs or any additional costs incurred for returning your item are not covered or reimbursed by Ode & Rae.

Sale items are final sale and are not eligible for return or exchange, any request submitted will be rejected. Any sale items returned to the warehouse will not be refunded.

It's super easy! To create a return, please use our Returns Centre.

You will need to enter your order number and the email address you used when ordering.

Once your request has been approved, we’ll email you with full instructions to send your return back to our U.K. warehouse.

We recommend choosing a carrier that provides proof of postage and tracking. We cannot accept responsibility for returns that are sent untracked and do not reach our warehouse. Return shipping costs or any additional costs incurred for returning your item are not covered or reimbursed by Ode & Rae.

Sale items are final sale and are not eligible for return or exchange, any request submitted will be rejected. Any sale items returned to the warehouse will not be refunded.

It's super easy! To create a return, please use our Returns Centre.

Once your request has been approved, we’ll email you with full instructions to send your return back to our U.K. warehouse.

We recommend choosing a carrier that provides proof of postage and tracking. We cannot accept responsibility for returns that are sent untracked and do not reach our warehouse. Return shipping costs or any additional costs incurred for returning your item are not covered or reimbursed by Ode & Rae.

Sale items are final sale and are not eligible for return or exchange, any request submitted will be rejected. Any sale items returned to the warehouse will not be refunded.

It's super easy! To create a return, please use our Returns Centre.

You will need to enter your order number and the email address you used when ordering.

Once your request has been approved, we’ll email you with full instructions to send your return back to our U.K. warehouse.

We recommend choosing a carrier that provides proof of postage and tracking. We cannot accept responsibility for returns that are sent untracked and do not reach our warehouse. Return shipping costs or any additional costs incurred for returning your item are not covered or reimbursed by Ode & Rae.

Sale items are final sale and are not eligible for return or exchange, any request submitted will be rejected. Any sale items returned to the warehouse will not be refunded.

It's super easy! To create a return, please use our Returns Centre.

You will need to enter your order number and the email address you used when ordering.

Once your request has been approved, we’ll email you with full instructions to send your return back to our U.K. warehouse.

We recommend choosing a carrier that provides proof of postage and tracking. We cannot accept responsibility for returns that are sent untracked and do not reach our warehouse. Return shipping costs or any additional costs incurred for returning your item are not covered or reimbursed by Ode & Rae.

Once your return is delivered to our warehouse, we aim to inspect your item and process your refund within 5 working days, but this can increase to 10 working days during busy periods – you will receive an email once this is complete. 

Refunds will be issued to your original payment method, or gift card credit if selected, excluding original shipping costs.

Actual timeframes for the funds to appear in your account will vary depending on your bank.

We take the quality of our product and service seriously and so all of our swimwear is thoroughly checked prior to dispatch. We have cameras on our packing tables to ensure items are dispatched accordingly. In the unlikely event that you do receive a faulty / incorrect item, please process your return request through the Returns Centre selecting the relevant returns reason and we will resolve this for you as quickly as possible.

 

Once your returned faulty or incorrect item has been received and inspected, we will arrange a refund or replacement as appropriate.

Please refer to individual care labels on each product. We cannot accept returns of any items that have been altered or damaged due to not caring for them according to our guidelines. 

Please contact us at info@odeandrae.com if you have any questions or need help with your return.